NetSuite's Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions helps companies manage interactions with current and potential customers, partners and suppliers in a single place.
With capabilities such as sales force automation, customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle, which allows for a more efficient way to handle customers from leads all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.
NetSuite Inc.was founded in 1998 It has over 22,000 customers in more than 200 countries, with its head office in Austin TX.
Salesforce is a cloud computing corporation that provides your team with information about your customers and your business, helping you stay ahead of competitors.
A consistent and relevant customer experience can be delivered across all touchpoints when sales, marketing, and support teams all have a unified view of customer preferences, transactions, and interactions.
Sales teams are able to access prospect, customer, and order records in real time with integrated sales processes. This allows for sales forecasting, order management, fulfillment, and commission which improves sales performance.
Giving your customer service reps access to updated, real-time data is key to providing superior customer service. NetSuite's 360-degree customer view gives reps a complete picture of the customer, enabling them to provide a consistent experience across all touchpoints.
Pros and Cons
Help desk ticketing
Achieved vs quota goals
Annual licensing fee
Pricey (but worth it)
- Companies that want all divisions on one system
- Companies that don’t want to maintain an IT department
What On Offer?
- Provides businesses with a unified view of customer data and activities
- Allows businesses to create custom workflows that fit their specific needs and processes
- Mobile access
- Reporting and analytics
- Customer support
If you’re interested in the NetSuite pricing, you’ll need to contact the brand through email, or phone, or request a demo CTA on the official website.
Help & Support
NetSuite Customer Success offers global consulting and implementation support and services to help your business succeed. With extensive experience implementing NetSuite, our consultants and project managers can get you up and running quickly and on budget. Our on-demand webinars provide insights from NetSuite and industry experts, while our self-service online resources include a great blog.
The NetSuite Support Community is a place where you can go to ask questions, learn about new features, get information on fixes and updates, and maybe make some new connections. Under the Contact Us button (in the footer) there is a whole page of phone numbers for every office around the world.
What About The Mobile App?
With the app, you can submit expenses, approve transactions, access customer data, and keep track of important info.
This isn’t your ma and pop solution. Oracle NetSuite CRM is a centralized source for all your data. It can provide ERP, CRM, PSA, inventory/warehouse management, and e-commerce features for small and medium-sized enterprises.
The company's CRM includes marketing automation and sales features. It also has custom and default reporting functionalities.