NetSuite
NetSuite's Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions helps companies manage interactions with current and potential customers, partners and suppliers in a single place.
With capabilities such as sales force automation, customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle, which allows for a more efficient way to handle customers from leads all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.
Summary
NetSuite Inc.was founded in 1998 It has over 22,000 customers in more than 200 countries, with its head office in Austin TX.
Salesforce is a cloud computing corporation that provides your team with information about your customers and your business, helping you stay ahead of competitors.
A consistent and relevant customer experience can be delivered across all touchpoints when sales, marketing, and support teams all have a unified view of customer preferences, transactions, and interactions.
Sales teams are able to access prospect, customer, and order records in real time with integrated sales processes. This allows for sales forecasting, order management, fulfillment, and commission which improves sales performance.
Giving your customer service reps access to updated, real-time data is key to providing superior customer service. NetSuite's 360-degree customer view gives reps a complete picture of the customer, enabling them to provide a consistent experience across all touchpoints.
24/7 Customer Professional Support
Marketing Automation
Sales Forecast Tools
Pros and Cons
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Cloud-Based
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Marketing automation
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Help desk ticketing
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Achieved vs quota goals
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Annual licensing fee
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Pricey (but worth it)
Product Video
Ideal For
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Companies that want all divisions on one system
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Companies that don’t want to maintain an IT department
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Manufacturing
What On Offer?
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Provides businesses with a unified view of customer data and activities
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Allows businesses to create custom workflows that fit their specific needs and processes
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Mobile access
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Reporting and analytics
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Customer support
Plan Pricing
If you’re interested in the NetSuite pricing, you’ll need to contact the brand through email, or phone, or request a demo CTA on the official website.
Help & Support
NetSuite Customer Success offers global consulting and implementation support and services to help your business succeed. With extensive experience implementing NetSuite, our consultants and project managers can get you up and running quickly and on budget. Our on-demand webinars provide insights from NetSuite and industry experts, while our self-service online resources include a great blog.
The NetSuite Support Community is a place where you can go to ask questions, learn about new features, get information on fixes and updates, and maybe make some new connections. Under the Contact Us button (in the footer) there is a whole page of phone numbers for every office around the world.
What About The Mobile App?
With the app, you can submit expenses, approve transactions, access customer data, and keep track of important info.
NetSuite
Bottom line
This isn’t your ma and pop solution. Oracle NetSuite CRM is a centralized source for all your data. It can provide ERP, CRM, PSA, inventory/warehouse management, and e-commerce features for small and medium-sized enterprises.
The company's CRM includes marketing automation and sales features. It also has custom and default reporting functionalities.
Top Reviews
What People Are Saying About NetSuite
Kavindu Githsara
Overall, NetSuite has been a valuable tool for our company. Its comprehensive and robust CRM solution, automation of repetitive tasks, and powerful reporting capabilities have greatly improved our customer relationship management. While the software has a bit of a learning curve and requires a bit of effort to fully set it up and customize it, the benefits of NetSuite far outweigh the cons for our business.
Adriana Henriquez M.
NetSuite provides an excellent platform for companies looking to streamline their financial and business operations. I have had a great experience using the platform and it has improved efficiency in our organization.
Devendra Kumar
My overall experience with NetSuite has been very positive. We have been using the platform for several years now and have seen a drastic improvement in the efficiency of our business operations. NetSuite has enabled us to streamline and automate many of our processes, which has allowed us to dedicate more time to providing higher-quality customer service.NetSuite has allowed us to significantly reduce manual data entry and paperwork and has helped us to better manage our inventory and financials. Additionally, the platform provides us with real-time visibility into our sales, customer service, and operations data, which has enabled us to make more informed decisions. Overall, NetSuite has been a great solution for us and has helped us to increase our efficiency and improve our bottom line.
Mohamed A.
I have been working with NetSuite for about a year now and it has been an amazing experience. NetSuite is one of the most powerful and versatile ERP systems available today. It is also very easy to use, which makes it a great option for companies of all sizes.
Andrei P.
NetSuite is feature rich and fully customizable, the amount of information it has may be unnecessary for small businesses, but it is definitely the solution for big teams/companies that are in a state of disorganization.
