Freshsales is a powerful sales force automation solution that provides sales teams with everything they need to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships.
Launched in 2016 by Freshworks, their head office is in San Mateo, CA . They have offices around the world with support in 31 languages.
Freshsales is an all-in-one AI cloud-based solution that helps sales and marketing teams work together to reach their goals. It provides sales force automation, marketing automation, chat, and telephony features in one place.
The mobile app for CRM allows sales teams to have the most updated information on their leads as well as changing the status of a deal as it moves through the sales funnel. You can scan and upload documents using the phone camera and jot down every detail even as your meeting is in progress by adding notes in your mobile CRM. You can even book an Uber from the phone app!
Pros and Cons
Native CPQ (configure, price, quote)
Extensive customization options
Mobile app with push notifications
Phone, chat and email support only on weekdays
Can’t filter your contacts based on account information
If you're looking for a CRM with comprehensive lead management capabilities, Freshsales is a great option. It's affordably priced and has plenty of integrations with third-party apps. Additionally, the API support is excellent, making it easy to connect Freshsales with other software you might be using. And finally, the built-in lead capture forms make it easy to collect information from potential customers on your website.