Freshsales
Freshsales is a powerful sales force automation solution that provides sales teams with everything they need to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships.
Summary
Launched in 2016 by Freshworks, their head office is in San Mateo, CA . They have offices around the world with support in 31 languages.
Freshsales is an all-in-one AI cloud-based solution that helps sales and marketing teams work together to reach their goals. It provides sales force automation, marketing automation, chat, and telephony features in one place.
The mobile app for CRM allows sales teams to have the most updated information on their leads as well as changing the status of a deal as it moves through the sales funnel. You can scan and upload documents using the phone camera and jot down every detail even as your meeting is in progress by adding notes in your mobile CRM. You can even book an Uber from the phone app!
Ease to use
AI-powered insights
24/7 customer support
Pros and Cons
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Native CPQ (configure, price, quote)
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Cloud-based
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Extensive customization options
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Mobile app with push notifications
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Phone, chat and email support only on weekdays
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Can’t filter your contacts based on account information
Product Video
Freshsales
Bottom line
If you're looking for a CRM with comprehensive lead management capabilities, Freshsales is a great option. It's affordably priced and has plenty of integrations with third-party apps. Additionally, the API support is excellent, making it easy to connect Freshsales with other software you might be using. And finally, the built-in lead capture forms make it easy to collect information from potential customers on your website.
Top Reviews
What People Are Saying About Freshsales
Paul W
We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.
Pablo C
Quite a lot of 3rd Party integration and development for some simpler aspect of CRM. Hard to maintain and keep things up to date with 3rd party integrations and constant worry of security dealing with confidential and critical data being parsed to 3rd party integration apps.
Niki Triantafyllou
For the last year, we haven't had any issues where we needed support. Last year I asked for some clarifications and they were given to us within the day
Abbey
The FreshSales team are always on hand to provide amazing customer service and support in all areas. The CRM as a whole is a great system with much adaptivity to it, I'm so grateful for all the support the whole team provide on a daily basis - everyone is so friendly and knowledgeable. I would recommend this CRM due to its personalisation, user-friendly view and amazing employees who are always on hand.
Karan P
Intuitive workflows - can get started within a few minutes. No training or certification needed. Offers great documentation and free Support. Diversified into almost every domain that users need from a CRM.
