NetSuite's Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions help companies manage interactions with current and potential customers, partners, and suppliers in a single place.
With capabilities such as sales force automation, customer service management, and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle, which allows for a more efficient way to handle customers from leads all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.
NetSuite Inc. was founded in 1998 It has over 22,000 customers in more than 200 countries, with its head office in Austin TX.
Salesforce is a cloud computing corporation that provides your team with information about your customers and your business, helping you stay ahead of competitors.
A consistent and relevant customer experience can be delivered across all touchpoints when sales, marketing, and support teams all have a unified view of customer preferences, transactions, and interactions.
Sales teams are able to access prospect, customer, and order records in real time with integrated sales processes. This allows for sales forecasting, order management, fulfillment, and commission which improves sales performance.
Giving your customer service reps access to updated, real-time data is key to providing superior customer service. NetSuite's 360-degree customer view gives reps a complete picture of the customer, enabling them to provide a consistent experience across all touchpoints.
Pros and Cons
Basic support is available from 8 am- 6 pm in your time zone
Help desk ticketing
Annual licensing fee
Pricey (but worth it)
- Brick-and-Mortar Retailers
- Omnichannel Retailers with both physical and online sales channels
- Multi-Location Retail Chains
What's On Offer?
- Sales Management
- Inventory Management
- Enables businesses to track customer behavior
- Mobile Capabilities
- Integration with Oracle NetSuite applications provides a unified view of sales
Depending on the modules you pick
Oracle NetSuite typically offers flexible pricing options, including monthly subscription plans and annual contracts, based on the number of users and the level of functionality required. Pricing may also vary depending on the country and region.
Help & Support
NetSuite Customer Success offers global consulting and implementation support and services to help your business succeed. With extensive experience implementing NetSuite, our consultants and project managers can get you up and running quickly and on budget. Our on-demand webinars provide insights from NetSuite and industry experts, while our self-service online resources include a great blog.
The NetSuite Support Community is a place where you can go to ask questions, learn about new features, get information on fixes and updates, and maybe make some new connections. Under the Contact Us button (in the footer) there is a whole page of phone numbers for every office around the world.
What About The Mobile App?
The app provides businesses with the ability to process transactions and manage sales from anywhere, at any time. The mobile app integrates with the web-based version of NetSuite POS, providing a unified view of sales, inventory, and customer data across all channels.
The mobile app is available for both iOS and Android devices and provides businesses with the flexibility and convenience they need to run their operations from any location.
This isn’t your ma and pop solution. Oracle NetSuite CRM is a centralized source for all your data. It can provide ERP, CRM, PSA, inventory/warehouse management, and e-commerce features for small and medium-sized enterprises.
The company's CRM includes marketing automation and sales features. It also has custom and default reporting functionalities.