Toast is a US-based company founded in 2011, headquartered in Boston, Massachusetts. It is a point-of-sale (POS) system provider that helps restaurants, cafes, and bars with their operations.
Toast is a cloud-based POS system that is designed specifically for the food and beverage industry. It has become a popular choice for restaurants of all sizes.
Tailored for the restaurant industry, Toast offers a user-friendly interface and a range of features including order management, customizable menus, inventory control, payment processing, robust reporting, and staff management. It excels in enhancing customer experiences, increasing operational efficiency, and providing valuable data insights.
It offers features such as menu management, order taking, payment processing, and employee management.
Toast is known for its user-friendly interface and ability to customize features for specific restaurant needs. Additionally, Toast also offers integrations with other restaurant technology systems such as loyalty programs, online ordering, and delivery platforms.
When compared to generic alternatives, Toast's specialized focus on the hospitality sector sets it apart, making it an ideal choice for businesses seeking a streamlined and tailored POS solution that drives growth and success.
Pros and Cons
Can be tailored to fit your restaurant's unique needs
Robust reporting capabilities
Live 24/7 customer service at all price levels
There can still be a learning curve for staff members who are not familiar with POS systems
Slight higher price point compared to some competitors
- All types of restaurants and bakeries
- Coffee Shops, Bars and pubs
- Food trucks
What's On Offer?
- Free online ordering for the first three months
- Complimentary installation and training
- Dedicated onboarding support
- Special financing options
- 24/7 Customer support
- Including: ($0/month)
- Cloud-based point of sale
- Hardware setup including one terminal. (Additional charges apply for subsequent devices.)
- Additional features and software available
- Including: ($165/month)
- Powerful cloud-based point of sale with reporting and analytics
- Simple, flat-rate payment processing with real-time fraud monitoring.
- Mobile dining solutions, including digital menus and mobile payments.
- 24/7/365 customer care, with installation support
- Including (Usually $140/month but currently there’s a special offer for only $110/month)
- Get started with our Restaurant Basics Package, a limited-time software bundle designed to get you up and running smoothly.
- Payroll lite
- Scheduling lite
- Additional employee management tools include Business insurance, Vestwell 401k, and Toast PayCard
- You choose the features that fit your needs, including: (Contact for quote)
- A fully-customizable system that can be adapted to your restaurant’s needs and goals
- More management features
- Over 100 integrations
- Rewards for clients
Help & Support
Toast offers a variety of help and support options to their customers, including 24/7 phone support, email support, a comprehensive knowledge base, training and onboarding services, and a community forum. Their support team is known for being responsive and knowledgeable, providing assistance with technical issues, billing questions, and more.
Additionally, Toast offers training services to help customers learn how to use the system effectively, and their community forum provides a space for customers to connect with other restaurant owners and operators who are using the POS system. Overall, Toast’s help and support options are comprehensive and designed to help customers get the most out of their POS system.
What About The Mobile App?
Designed for restaurant owners and managers. The app provides access to key features of the Toast POS system, allowing you to manage your restaurant from anywhere. With the mobile app, you can view real-time sales and labor data, monitor inventory levels, update menus, manage employee schedules, and more. The app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play Store. The mobile app is a convenient tool for restaurant owners and managers who need to stay connected to their operations while on the go.
Toast is a reliable and user-friendly POS system that provides exceptional customer support. It is a top-of-the-line payment processor. Toast allows you to create loyalty programs, issue electronic or physical gift cards, manage inventory, and even create an integrated online store Reporting is a standout feature of Toast's POS system, providing you with a deep understanding of your business's performance and opportunities for savings and revenue growth. With tens of thousands of satisfied customers, Toast is an excellent choice for restaurant owners looking for a complete and customizable solution to manage their operations.