Oracle NetSuite
NetSuite's Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions help companies manage interactions with current and potential customers, partners, and suppliers in a single place.
With capabilities such as sales force automation, customer service management, and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle, which allows for a more efficient way to handle customers from leads all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.
Summary
NetSuite Inc. was founded in 1998 It has over 22,000 customers in more than 200 countries, with its head office in Austin TX.
Salesforce is a cloud computing corporation that provides your team with information about your customers and your business, helping you stay ahead of competitors.
A consistent and relevant customer experience can be delivered across all touchpoints when sales, marketing, and support teams all have a unified view of customer preferences, transactions, and interactions.
Sales teams are able to access prospect, customer, and order records in real time with integrated sales processes. This allows for sales forecasting, order management, fulfillment, and commission which improves sales performance.
Giving your customer service reps access to updated, real-time data is key to providing superior customer service. NetSuite's 360-degree customer view gives reps a complete picture of the customer, enabling them to provide a consistent experience across all touchpoints.
Fully Cloud-based
Multi-Channel Sales
24/7 Customer Professional Support
Pros and Cons
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Cloud based
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Basic support is available from 8 am- 6 pm in your time zone
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Marketing Automation
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Help desk ticketing
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Annual licensing fee
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Pricey (but worth it)
Product Video
Ideal For
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Brick-and-Mortar Retailers
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Omnichannel Retailers with both physical and online sales channels
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Multi-Location Retail Chains
What's On Offer?
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Sales Management
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Inventory Management
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Enables businesses to track customer behavior
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Mobile Capabilities
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Integration with Oracle NetSuite applications provides a unified view of sales
Plan Pricing
Depending on the modules you pick
Oracle NetSuite typically offers flexible pricing options, including monthly subscription plans and annual contracts, based on the number of users and the level of functionality required. Pricing may also vary depending on the country and region.
Help & Support
NetSuite Customer Success offers global consulting and implementation support and services to help your business succeed. With extensive experience implementing NetSuite, our consultants and project managers can get you up and running quickly and on budget. Our on-demand webinars provide insights from NetSuite and industry experts, while our self-service online resources include a great blog.
The NetSuite Support Community is a place where you can go to ask questions, learn about new features, get information on fixes and updates, and maybe make some new connections. Under the Contact Us button (in the footer) there is a whole page of phone numbers for every office around the world.
What About The Mobile App?
The app provides businesses with the ability to process transactions and manage sales from anywhere, at any time. The mobile app integrates with the web-based version of NetSuite POS, providing a unified view of sales, inventory, and customer data across all channels.
The mobile app is available for both iOS and Android devices and provides businesses with the flexibility and convenience they need to run their operations from any location.
Oracle NetSuite
Bottom line
This isn’t your ma and pop solution. Oracle NetSuite CRM is a centralized source for all your data. It can provide ERP, CRM, PSA, inventory/warehouse management, and e-commerce features for small and medium-sized enterprises.
The company's CRM includes marketing automation and sales features. It also has custom and default reporting functionalities.
Top Reviews
What People Are Saying About Oracle NetSuite
Federico A
Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs. It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing you to have a clean Data Base - Oracle provides excellent customer service - We didn't need many it specialists to implement the ERP
Emily D
This software has helped our business tremendously with efficiency and analysis. We've used this software for 8 years and we are still learning & implementing new features. It's a very robust system.
Andy K
For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.
Jon F
Great overall experience with the software. We have found it to be easy to use, configurable to meet our needs, and a solution we can grow with. Overall good value, reasonably low-cost feature rich completely cloud-based ERP system. The product is completely cloud-based and easy to use. Updates to the software are automatic and painless. Do not need an IT Staff to support it. We've been using it for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.
Amira D
Our use of NetSuite has eliminated the need for a lot of maintenance and support for our systems, as it is available in the cloud, and connects all enterprise networks to it, which helps us to constantly work remotely under all circumstances. Through NetSuite, we have been able to build an integrated system that includes all our data, which helps us to evaluate resources and know the efficiency of operations, as the automation that we obtained through NetSuite contributed to enhancing our ability to make the right decisions.
